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Customer Services

Every sterile process starts with specific requirements and evolves over time.
Our expertise supports customers through every stage of the journey, from understanding process challenges and developing the right solutions, to implementation, qualification and long-term performance.

By combining process knowledge, engineering expertise and lifecycle support, we help customers build reliable, compliant and continuously evolving sterilization processes.

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LISTEN - CONSULTANCY

Understanding your process, requirements and challenges is the first step to designing the right solution.

Our consultancy brings together process expertise, GMP & Quality and validation know-how to support informed decisions from the very beginning.

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Process Development We analyse your sterilization requirements and process conditions to define the cycle and technical approach needed to achieve the desired performance. This process-driven methodology helps ensure that the solution is designed around your needs.
GMP & Quality Our expertise in GMP and quality supports the definition, assessment, auditing and documentation of processes in line with the requirements of the pharmaceutical environment, helping customers to grant GMP readiness and execution in place.
CQV - commissioning, qualification e validation We support the journey from commissioning and qualification through validation, combining technical expertise with process knowledge to define and execute the appropriate testing and documentation for your application.

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DEVELOP

Support customers in developing new sterilization processes, enhancing existing cycles and improving performance.

Cycle development and training transform process requirements into repeatable results while building the knowledge needed to manage sterile processes with confidence.

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Cycle Development Develop and optimize sterilization cycles through a scientific, data-driven approach. Combining process expertise with data analysis and modeling to define, assess and improve cycle performance according to specific products, loads and process requirements, from new cycle development to the optimization of existing processes.
Training

Technology delivers value when people know how to use it. Our training programmes develop the technical knowledge and practical skills needed to understand, operate and manage sterilization processes effectively.


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SUPPORT

We support you throughout the operational life of your equipment, helping maintain performance, availability and reliability.

From planned maintenance to defined service levels and technical assistance, our support is designed to keep your processes running.

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Service Contract Our service contracts provide preventive & corrective maintenance, technical support designed to keep your equipment reliable, performing and available over time.
SLA (Service Level Agreements) Service Level Agreements define clear levels of support, response times and planned activities according to your requirements, providing a structured framework for maintaining equipment availability and performance.
Tech Assistance Our technical specialists provide assistance to help diagnose and resolve equipment and process-related issues, remotely or on site, supporting continuity and minimising downtime.
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A single point of access

Fedegari is developing a dedicated portal to give customers direct and organized access to process documentation, service history and operational data.

The portal is designed as a single hub that brings greater transparency and continuity to every stage of the relationship, making relevant information easier to access and preserving the history of the installed system and the services connected to it.

 

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DELIVER

Keeping your equipment running also means having access to the parts and technical information required to operate and maintain it.

 We provide the essential components and documentation needed throughout the equipment lifecycle.

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Spare Parts

Ensure equipment performance and reliability over time through original Fedegari spare parts, designed to support maintenance activities, preserve system integrity and extend the operational lifecycle of your equipment.

 

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Tech Documentation

From manuals and certificates to technical and quality documentation, we provide the information needed to support operation, maintenance and compliance throughout the equipment lifecycle.

 

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EVOLVE

Technology, regulations and production requirements change over time.

 We help you keep your equipment aligned with new demands through upgrades and revamping, extending performance, improving capabilities and supporting regulation compliance.

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Upgrade Extend equipment capabilities and lifecycle through targeted upgrades that introduce new technologies, address component obsolescence and support evolving process and regulatory requirements, enhancing performance and reliability without replacing the entire system.
Revamping Renew your existing equipment without replacing the entire system. Through a complete assessment of the machine’s residual lifetime and the upgrade of critical components, revamping restores performance, extends operational life and adapts equipment to new requirements with reduced impact on your sterile area.